Returns
Not fully satisfied with your product? No worries, we offer a free return policy within the first 30 days of your purchase for any regular-priced items (excluding replacement parts). After 30 days of your purchase, we can no longer offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
​
All sales are final. There are no exchanges, returns, or refunds over clearance or replacement items unless there is a manufacturing defect present.  We do not offer exchanges, returns, or refunds for buyer's remorse. Please make sure to carefully check a product's sizes and dimensions before placing an order. 
​
We offer free returns or exchanges for any defective or damaged products. To apply for a free defective/damaged product return, we require proof of defect in either photos or videos sent to customerservice@petpalsgroup.com
We will provide a return label for you to ship your product back to us.
​
​
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Replacement parts cannot be returned.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds may take some time to appear back in your payment method depending on your bank's refund policies.
​
​
Shipping
Our products are shipped within 4-7 days via  FedEx. To return your product, you should mail your product to 1100 N. Hellman Ave, Ontario, CA 91764, USA.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Returns due to defective or damaged products will not be charged for any shipping costs.
 
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We do not provide shipping services to the following two States, Alaska and Hawaii, and any other country outside the U.S.