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Were Here to help!
Before sending us an email, check the information below for answers to common questions and helpful resources. If you don’t find what you’re looking for, please fill out the form or email us at
customerservice@petpalsgroup.com.
🔹 Common Questions? Visit our FAQs.
🔹 Need Replacement Parts? Check our Support/Policies page.
🔹 Looking to Purchase Parts? Visit our Replacement Parts page.
🔹 Curious About Our Products? Watch our Play Videos.
🔹 Need Assembly Help? Check out our Assembly Videos.
🔹 Need to track your order? Click here Track My Order.
We're happy to assist you and your beloved feline!
Warranty Information
All Petpals products are covered by a six‑month warranty against factory defects. If you experience any issues within six months of delivery, our support team is here to help.
Please register your product with us to process a warranty claim, we may request photo or video proof of purchase or of the defective parts.
Please note that this warranty does not cover normal wear and tears or damage caused by usage.
All warranty resolutions are managed at the discretion of Petpals and may not always result in a full replacement.
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