Shop our Pet Month Sale - Use code: PETMONTH20 for 20% off plus free shipping!
Pet Month Sale - Use code: PETMONTH20 for 20% off + free shipping!
Need Help with Replacement Parts?
Check the Diagram Below:
Please Read before Proceeding:
1). Replacement Parts are Non-refundable/Non-returnable
2). Please make sure the part you order is for your tree, if you unsure feel free to reach out to us and we will be more than happy to assist! Contact Us through email here: Customerservice@petpalsgroup.com
3). If you placed an order for a replacement part and realized its incorrect please contact us within 24 hours of order being placed so we can stcancel order before shipping.
Free Replacement Parts
(Within 3 Months)
Receive free replacement parts within 3 months from the date of purchase with proof of receipt and pictures of the damaged, defective, or missing part(s). We replace parts that wear out quickly, are damaged, or have exposed threads from scratching posts.
Exclusions apply. Cosmetic & natural wear and tear are not covered.
Send us an email with the following:
customerservice@petpalsgroup.com
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A picture of your receipt/proof of purchase.
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The product name/SKU number (or a picture if unknown).
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Pictures of the damaged part(s).
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Your shipping address for the replacement part(s).
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(Optional) The PO Number can be found on your cat tree's box. Providing it helps us improve our service and exceed your expectations!
Discounted Replacement Parts
(3 to 6 Months)
If it has been more than 3 months but less than 6 months since your purchase, you may qualify for discounted replacement parts with proof of receipt and pictures of the damaged part(s).
Send us an email with the following:
customerservice@petpalsgroup.com
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A picture of your receipt/proof of purchase.
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The product name/SKU number (or a picture if unknown).
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Pictures of the damaged part(s).
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Your shipping address for the replacement part(s) after approval/payment.
Replacement Parts for Purchase
(6+ Months)
If it has been more than 6 months since your purchase, replacement parts are available for purchase. Visit our [Replacement Parts Page] to check availability.
Visit our replacement parts page to see if the parts you need are listed!
1. The product name/SKU number (or a picture if unknown).
2. The specific part number needed (or a picture of the part).
3. Your shipping address.