Need Help with Replacement Parts?
Check the Diagram Below:
Please Read before Proceeding:
1). Replacement Parts are Non-refundable/Non-returnable.
2). Please make sure the part you order is for your tree. If you are unsure, feel free to reach out to us, and we will be more than happy to assist! Contact us through email here: Customerservice@petpalsgroup.com
3). If you placed an order for a replacement part and realized it's incorrect, please contact us within 24 hours of the order being placed so we can cancel the order before shipping.
4).Please visit our Replacement Parts Page to check part availability.
Complimentary Replacement Parts & Free Shipping (0-3 Months)
Customers in the lower 48 continental United States may qualify for complimentary replacement parts and free shipping within 3 months of the original purchase date.
To be eligible, please provide:
1. A picture of your receipt/proof of purchase.
2. The product name/SKU number (or a picture if unknown).
3. Pictures of the damaged part(s).
4. Your shipping address for the replacement part(s).
5. (Optional) The PO Number can be found on your cat tree's box. Providing it helps us improve our service and exceed your expectations!
Send us an email with the info to:
customerservice@petpalsgroup.com
Replacement coverage may include parts that:
• Wear prematurely during normal use
• Arrive damaged or defective
• Are missing from the original package
Replacement parts are subject to availability.
Free Replacement Parts + Free Shipping For The First 3 Months.
Free Shipping on Replacement Parts
(3-6 Months)
If your purchase was made more than 3 months but less than 6 months ago, you may qualify for free shipping on replacement parts in the lower 48 continental United States.
To be eligible, please provide:
1. A picture of your receipt/proof of purchase.
2. The product name/SKU number (or a picture if unknown).
3. Pictures of the damaged part(s).
4. Your shipping address for the replacement part(s).
5. (Optional) The PO Number can be found on your cat tree's box. Providing it helps us improve our service and exceed your expectations!
Send us an email with the info to:
customerservice@petpalsgroup.com
Replacement parts are subject to availability.
Customer Pays For The Replacement Part But Gets Free Shipping For 3-6 Months.
15% Discount on Replacement Parts
(6-12 Months)
If your purchase was made more than 6 months but less than 12 months ago, you may be eligible for a 15% discount on replacement parts.
To qualify, please provide:
1. A picture of your receipt/proof of purchase.
2. The product name/SKU number (or a picture if unknown).
3. Pictures of the damaged part(s).
4. (Optional) The PO Number can be found on your cat tree's box. Providing it helps us improve our service and exceed your expectations!
Send us an email with the info to:
customerservice@petpalsgroup.com
Replacement parts are subject to availability.
Customers Get 15% Off Replacement Parts But Pay For Shipping For 6-12 Months.