Question 1

Do You Offer Free Shipping?

Accepted Answer

Free shipping for all Continental USA orders over $50. Orders under $50 ship for a flat rate of $15. Orders ship within the next business day. Addresses outside the Continental USA, as well as P.O. and A.P.O. boxes, are not eligible.

Question 2

Do you offer any military discounts?

Accepted Answer

Yes! We’re proud to offer a 15% military discount as a thank-you for your service. If you have served or are currently serving and would like to receive your discount code, please reach out to our Customer Service team at customerservice@petpalsgroup.com, and we’ll be happy to provide you with a code.

Question 3

Can My Cat Test Out A Tree Before We Commit?

Accepted Answer

Absolutely! Every cat tree comes with a 30-day trial and free returns. Think of it as a test drive for your kitty to find their puur-fect match!

Question 4

If Not Satisfied With My Product, Can I Return It?

Accepted Answer

We are dedicated to providing the best cat furniture experience for you and your feline companion. If for any reason you are not completely satisfied with your purchase, please reach out to us with your feedback and contact information. We will respond within 1 business day and work with you to find a solution.  customerservice@petpalsgroup.com

Question 5

Need a spare part for your cat tree?

Accepted Answer

Yes! You can buy replacement parts for many of our cat trees, including scratching posts, beds, and cushions. You can order them individually, or sign up for our Petpals Refresh Pass for scheduled deliveries. If you’re missing a part or have an issue, check our Support/Policies page to see whether you qualify for a free or discounted replacement.

Question 6

Do You Ship Outside Of The U.S?

Accepted Answer

We currently only ship to the continental U.S.

Question 7

How Do I Check My Order Status?

Accepted Answer

Once your order ships, we’ll email you a tracking number so you can check your delivery status anytime! Didn’t get the email? No worries, just reach out to us at customerservice@petpalsgroup.com and we’ll sort it out.

Question 8

Which payment methods can you use at checkout?

Accepted Answer

You can pay with a credit card, PayPal, Apple Pay, or Google Pay! Just pick the option that’s easiest for you at checkout.

Question 9

Is My Payment Information Secure?

Accepted Answer

Absolutely! We use Secure Socket Layer (SSL) technology to encrypt your payment details before they’re sent over the web. Just look for the lock icon on the payment page for extra peace of mind!

Question 10

What’s The Best Way To Clean My Cat Tree?

Accepted Answer

Cleaning your cat tree is super easy! Use a small vacuum, lint roller, or brush to whisk away cat hair and dust. We also offer the Furbolish, it's a total game-changer!

Shop Our Big & Tall Collection!

Shop Big & Tall Cat Trees – Perfect for Large Cats & Multi-Cat Homes!

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