Yes, we offer free shipping for all orders!

Yes! Our cat trees include a 30-day trial period, giving you and your cat plenty of time to adjust and enjoy their new tree.

Yes! We offer replacement parts for our cat trees, including scratching posts, beds, and cushions. You can buy them individually or subscribe to our Petpals Refresh Pass for scheduled deliveries. If you're missing a part or have an issue, check our Support/Policies page to see if you're eligible for a free or discounted replacement.

We currently only ship to the continental U.S.

Once your order ships, you'll receive an email with your tracking number. Use it to check your estimated delivery time. If you don’t receive a shipping confirmation email, please contact us at customerservice@petpalsgroup.com.

We accept Visa, MasterCard, Discover and American Express.

Yes, we are using a Secure Socket Layer (SSL) that encrypts the data (credit card information) before transmitting it across the web. When you're in the payment page, look for the lock icon and click or double click on it to see details of the site's security.

Designed in California, Manufactured in China

At PetPals, we take pride in using eco-friendly materials for our products. Our designs are made with both pets and the planet in mind, using 100% natural materials such as Sisal, Jute, Sea Grass, Banana Leaf, and Recycled Paper Rope.

We are dedicated to providing the best cat furniture experience for you and your feline companion. If for any reason you are not completely satisfied with your purchase, please reach out to us with your feedback and contact information. We will respond within 1 business day and work with you to find a solution. customerservice@petpalsgroup.com

Yes, we recommend using a small vacuum, lint roller, or brush to clean cat hair and dust from our cat trees. We do recommend our Furbolish Brush for helpful clean up!