Free shipping for all Continental USA orders over $50. Orders under $50 ship for a flat rate of $15. Orders ship within the next business day. Addresses outside the Continental USA, as well as P.O. and A.P.O. boxes, are not eligible.

Absolutely! Every cat tree comes with a 30-day trial and free returns. It's like a test drive for your kitty to make sure their new tree is puur-fect!

Yes! We offer replacement parts for our cat trees, including scratching posts, beds, and cushions. You can buy them individually or subscribe to our Petpals Refresh Pass for scheduled deliveries. If you're missing a part or have an issue, check our Support/Policies page to see if you're eligible for a free or discounted replacement.

We currently only ship to the continental U.S.

Once your order ships, we'll send you an email with your tracking number. Use it to check your delivery status anytime! If you don’t get the email, just reach out to us at customerservice@petpalsgroup.com—we’re here to help!

We accept Visa, MasterCard, Discover, and American Express! Plus, you can use PayPal, Apple Pay, or Google Pay for a super easy checkout experience.

Yes, we are using a Secure Socket Layer (SSL) that encrypts the data (credit card information) before transmitting it across the web. When you're in the payment page, look for the lock icon and click or double click on it to see details of the site's security.