Free shipping for all Continental USA orders over $50. Orders under $50 ship for a flat rate of $15. Orders ship within the next business day. Addresses outside the Continental USA, as well as P.O. and A.P.O. boxes, are not eligible.

Yes! Every cat tree includes a 30-day trial with free returns on us, giving you and your cat plenty of time to settle in and fall in love with their new tree.

Yes! We offer replacement parts for our cat trees, including scratching posts, beds, and cushions. You can buy them individually or subscribe to our Petpals Refresh Pass for scheduled deliveries. If you're missing a part or have an issue, check our Support/Policies page to see if you're eligible for a free or discounted replacement.

We currently only ship to the continental U.S.

Once your order ships, you'll receive an email with your tracking number. Use it to check your estimated delivery time. If you don’t receive a shipping confirmation email, please contact us at customerservice@petpalsgroup.com.

We accept Visa, MasterCard, Discover and American Express.

Yes, we are using a Secure Socket Layer (SSL) that encrypts the data (credit card information) before transmitting it across the web. When you're in the payment page, look for the lock icon and click or double click on it to see details of the site's security.