top of page
  • When Will I Receive My Order?
    Once your order is shipped, you will receive an email notice from us with the tracking number for your order from FedEx. Please visit their website and use the tracking number provided through email to check your order's estimated time of arrival. If you do not receive an email with your tracking number, please contact
  • What Forms of Payment Do You Accept?
    We accept Visa, MasterCard, Discover and American Express.
  • Do You Offer Free Shipping?
    Yes, we offer free shipping for all orders!
  • Do You Have a Secure Payment Process?
    Yes, we are using a Secure Socket Layer (SSL) that encrypts the data (credit card information) before transmitting it across the web. When you're in the payment page, look for the lock icon and click or double click on it to see details of the site's security.
  • Do You Ship Outside of the U.S?
    We currently only ship to the continental U.S.
  • Where Are Your Products Manufactured?
    Designed in California, Manufactured in China
  • What Materials Do Your Products Use?
    At PetPals, we take pride in using eco-friendly materials for our products. Our designs are made with both pets and the planet in mind, using 100% natural materials such as Sisal, Jute, Sea Grass, Banana Leaf, Linen, and 100% recycled paper.
  • I'm not Satisfied with My Product, Can I Return It?
    We are dedicated to providing the best cat furniture experience for you and your feline companion. If for any reason you are not completely satisfied with your purchase, please reach out to us with your feedback and contact information. We will respond within 24 hours and work with you to find a solution. (626) 968-1516
  • Can I Purchase a Cat Tree From Your Business Location?
    We have a wide variety of products available at our warehouse ready for sale. Please note that face masks are encouraged but not mandatory. Our hours of operation are Mon-Fri from 8:30 AM to 5:00 PM.
  • Are There Any Care/Cleaning Instructions for Your Cat Trees?
    Yes, we recommend using a small vacuum, lint roller, or brush to clean cat hair and dust from our cat trees.
  • Do You Offer Wholesale?
    Yes, we do Wholesale! Get in contact with our sale representatives to get more information on wholesale orders, or order from Faire.
  • Do You Offer Replacement Parts?
    Yes, we offer replacement parts for all of our cat trees. Visit our replacement parts tab to order through our Website, or contact our Team at for more information regarding replacement parts.
bottom of page