Customer Service

Have any questions or concerns?  We’re always ready to help!

Shopping at Petpals Official Website

As the official website of petpals, we will present all our products on this platform on time. Products types are various, including cat tree, cat toys, cat bed, cat scratcher, cat scratching post, etc.
In addition, as an official factory store, we provide flexible modes of customer service. Besides call-in, email, and fax, we also offer our local customers to our warehouse store. Feel free to ask for any requests such as item/parts replacement, charity donation, shopping, or return, etc.
We care about our customer shopping experience, so we act as the official data center to ensure that every product will be priced accurately and uniformly based on the same standard on the Internet.