A sale is not something we pursue, it is something that happens to us while we are immersed in serving our customer.
C U S T O M E R C A R E
Frequently Asked Questions
What payment methods do you accept?
We accept Visa, MasterCard, Discover and
How do I place an order?
Browse from our product collections and look for your product of interest. The name and price of each item are displayed, once you've decided what to buy, click the image and add it to cart
then proceed to checkout
How long until I receive my order?
Once your order is shipped, you will receive an email notice with the tracking number from FedEx. Visit their website and use the tracking number to see the estimated time of arrival of your order. Depending on your location, it takes between 1 to 5 business days to arrive.
Do you have a secure payment process?
Yes, we are using a Secure Socket Layer (SSL) that encrypts the data (credit card information) before transmitting it across the web. When you're in the payment page, look for the lock icon and click or double click on it to see details of the site's security.
Can I return the product if I'm not satisfied?
Yes, if you're not fully satisfied with our products, you can return it. For your guidance, please read our Refund & Shipping Policy. For further questions or inquiry about your return, you can call or email our Customer Service at the information shown below.
Do you ship outside the USA?
Unfortunately, we do not. We can ship anywhere in the US.
Do you have replacement parts for sale?
Yes we do, for replacement parts request complete our replacement parts form and a customer service specialist will be assisting you within 24 hours.
Can I purchase a cat tree at your business location?
Yes you can, we have a variety of products available at our warehouse ready for sale. Please note that face masks are required for your and our employees safety.